At Panty Drop, we believe every woman deserves to feel comfortable in her skin and beautiful. We create intimates shopping experiences that feel special and seamless for women of all sizes with our premium panty subscription boxes. If you’re excited about changing the face of fashion to make it truly represent the variety of colors, shapes, and sizes our bodies come in, and you’re passionate about working for a startup and learning new skills, we want to hear from you.
As an Operations Associate, you will work directly with our COO to ensure that our customers receive beautiful, comfortable, well-fitting underwear in every box we send. You’ll also ensure our business runs as smoothly and efficiently as possible. We’re looking for someone who’s excited about defining new ways to do things and jumps at the opportunity to solve a new problem. You will learn about and help in a variety of aspects of day-to-day business: planning and ordering of styles, hand-selection of underwear, inventory management, and customer service.
What we’re looking for:
You are passionate about being a part of a women's apparel company that is helping shape a world where every woman feels comfortable in her skin
You pay attention to detail and find comfort in order
You are comfortable learning new software
You are eager to work in a fast-paced environment where every day is different
You are a great written and verbal communicator with experience in communicating with customers
You appreciate well designed, well-fitting clothing that is also made sustainably
What you’ll be doing:
You’ll be working on the front lines to deliver an amazing customer experience. You’ll partner with the Panty Drop team to deliver the best customer support possible
Ensure our back-office operations run smoothly. You’ll be able to take an active role in shaping our processes for fulfillment, customer support and more.
Utilize multiple software systems throughout the day to ensure our inventory and order information is accurate
Conduct customer research to understand our customers better
Use care to ensure each Panty Drop box is packed beautifully and accurately
Take an active role in solving problems or making improvements to the way we work
Conduct quarterly SKU planning and select styles that match our customer needs
Maintain relationships with vendors and place and track wholesale orders as necessary
Create reports to track operational processes and meeting of operations metrics
Help run the 1% product donation, including forming partnerships with local organizations
Participate in our giving program by spending 1% of your work time volunteering for an organization that supports women