General Business

Supply Chain and Operations Manager

Reno, Nevada   |   Full time

At Panty Drop, we believe every woman deserves to feel comfortable in her skin and beautiful. We create intimates shopping experiences that feel special and seamless for women of all sizes with our premium panty subscription boxes. If you’re excited about changing the face of fashion to make it truly represent the variety of colors, shapes, and sizes our bodies come in, and you’re passionate about working for a startup and learning new skills, we want to hear from you.

As a Supply Chain & Operations Manager, you will work directly with our COO to ensure that our business runs as smoothly and efficiently as possible, establishing processes and growing the operations team. You will also ensure that our customers receive beautiful, comfortable, well-fitting underwear in every box we send. We’re looking for someone who’s excited about establishing lean processes and jumps at the opportunity to solve new problems. You will be responsible for a variety of aspects of day-to-day business including: planning and ordering of styles, inventory management, and customer service. You will identify and grow a team of fulfillment and support staff that will allow us to meet our business goals.

What we’re looking for:

  • You are passionate about being a part of a women's apparel company that is helping shape a world where every woman feels comfortable in her skin

  • You have driven improvements in supply chain processes and can quantify the business impact of them

  • You have experience in building a team that works cooperatively

  • You are comfortable working in Excel to create reports and monitor metrics

  • You are comfortable learning new software

  • You pay attention to detail and find comfort in order

  • You are eager to work in a fast-paced environment where every day is different

  • You are a great written and verbal communicator with experience in communicating with customers

  • You appreciate well designed, well-fitting clothing that is also made sustainably

What you’ll be doing:

  • Manage the team in charge of delivering an amazing customer experience

  • Ensure our back-office operations run smoothly

  • Lead inventory demand planning and buying efforts with wholesale partners

  • Manage all inventory management processes and systems in order to drive efficiency and quality in fulfillment of Panty Drop boxes

  • Conduct customer research to understand the needs and wants of our customers

  • Create reports to track operational processes and meeting of operations metrics

  • Identify problems or inefficiencies and propose improvements to the way we work

  • Help run the 1% product donation, including forming partnerships with local organizations

  • Participate in our giving program by spending 1% of your work time volunteering for an organization that supports women

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